Lowe's Home Improvement

Brandon Filsinger 3 months ago

Ordered a craftsman weeder and string for pickup. Did some running around and went to the parking lot. Waited 2 hours and ended up walking in and grabbing it myself in 10 mins. And no, it wasnt busy at all at 8pm. Everyone was on their phones doing nothing. Service here sucks more and more every year.

a voltechdoku 3 months ago

Fantastic service. Jason was awesome. He not only helped me identify the product I needed, he also walked me there in the store and made sure I had what I needed. I will definitely be back.

Mark Warner 4 months ago

Ordered a Craftsman riding mower and was pleased with the in store order process and delivery. Showed up with only 1 key when it clearly states it should come with 2. Reported this to the provided link which supplied 2 other links to resolve this. Neither could find the order. After going through online chat they blamed Craftsman. When I complained to the original link they provided the 3 links that couldn't find the order. Going to Home Depot to buy a spare key and will consider this nonsense on future purchases

Dakota Hoskins 6 months ago

On March 25th, I walked into the Topeka store to buy a refrigerator. The purchase went great, they told me it would arrive tomorrow within a certain window. She also told me they would text to let me know they were on their way. I received a text saying the window for delivery was 3-7PM that morning. At 3:03 PM I received TWO texts simultaneously: One said "We're on our way," and the other said "We are here!" I went out and found no one there but a slip on the door saying they missed me. I called the local store who routed me to the dispatcher. The dispatcher rep put me on hold twice and said he'd call me back. He didn't. 20 minutes later I called back and spoke with a woman who yelled at me (?!) over the phone that they had tried to contact me "several times" and that "it's all recorded and logged." I asked when they called and she was unable to tell me when. I offered to send her my call logs which I had readily available, she said no but she would reschedule me. I requested a supervisor; she erroneously cold transferred me to the distribution center. Distribution center guy said there was nothing he can do. No supervisor to escalate to, nothing. My fiance called and somehow

Julie Trower 7 months ago

Went to purchase a pallet of mulch and the unwillingness to open ‘quick load’ or just bring a pallet up so we could load ourselves was impossible. Jennifer who stated she was with customer service kept making excuses ..’it is February 28th so it is a little early’. For what?? You have it advertised on sale so you just lost $200 because of nothing but pure laziness and unwillingness to put your customer first!! Horrible customer service!! Horrible!! Went to Home Depot — where they price matched and had it ready to load once we hit the parking lot!! We were in and out faster that Jennifer could make up excuses at Lowe’s!! And their customer service was awesome!!